Chillhouse

Chillhouse Chemnitz is a head shop in Chemnitz, Germany, at Brückenstr. 8, and one of the stores in the Chillhouse chain. It opens at 11:00 from Monday to Saturday, closing at 19:00 on weekdays and at 18:00 on Saturday. Reviewers point to a good variety of bongs and other smoking accessories. Most of the comments are about the staff, whom shoppers describe as friendly and empathetic. Several reviews single out the quality of the advice, with customers saying they were well advised and helped with everything they needed.

• +Good variety of bongs and smoking accessories, reviewers say
• +Friendly, empathetic staff known for good advice

Chillhouse Dresden Altstadt is a head shop in Dresden at Wilsdruffer Str. 13, in the central part of the city, and one of the stores in the Chillhouse chain. It is open Monday to Saturday from 11:30 to 19:30. Reviewers describe a very wide variety of stock, and two reviews mention growing supplies, soil among them. The staff are often called friendly, and several reviews praise advice that was thorough and pitched at the customer's level. A complaint that comes up twice concerns mix-ups at the counter, with shoppers asking for blunt wraps and leaving with something else.

• +Friendly staff and thorough advice, according to reviewers
• +Very wide variety of stock, including growing supplies

• −Two shoppers asked for blunt wraps and got something else

Chillhouse Dresden Neustadt is a head shop in Dresden at Alaunstr. 56 and one of the stores in the Chillhouse chain. It opens Monday to Friday from 11:30 to 19:30 and on Saturday from 11:00 to 18:00. Reviewers mention a wide range of shisha tobacco and plenty of gear for shisha and bong smokers. The service gets steady praise, with staff described as friendly and competent and the product selection described as good. The shop also has a base of long-standing regulars, one of whom says the service brings them in several times a week.

• +Wide range of shisha tobacco and smoking gear
• +Staff described as friendly and competent
• +Long-standing regulars praise the service

Chillhouse Gera is the Gera branch of the Chillhouse chain, a shop at Heinrichstr. 78, 07545 Gera, Germany, reachable by phone at 0365 5520996. Two reviews mention the tobacco side of the shop, one for everyday tobacco and accessories and the other for shisha tobacco. Most describe the staff as friendly and knowledgeable and say they get good advice, and a few call the place relaxed. Two reviews see it differently, calling the service often unfriendly or saying it has slipped. The range draws the most criticism, with several customers saying the selection could be bigger, e-cigarettes included.

• +Friendly staff and competent advice, according to many reviews
• +Part of the Chillhouse chain

• −Several customers say the selection could be bigger
• −Two reviews call the service unfriendly or say it has declined

Chillhouse Jena is a head shop in Jena at Löbdergraben 9, on the corner of Oberlauengasse, and one of the stores in the Chillhouse chain. It is open Monday to Friday from 11:00 to 19:00 and on Saturday from 11:00 to 18:00. Reviewers describe a pleasant, relaxed shop with a large range and a good choice of bongs. The staff are a recurring highlight, praised as friendly and competent, and customers say they give detailed advice on shisha and bongs, from cleaning to the differences between pieces. The main complaint is stock gaps: two reviewers found standard items such as a common adapter out of stock.

• +Staff praised as friendly and competent, with detailed advice
• +Large range with a good choice of bongs
• +Relaxed atmosphere in a pleasant, well-organized shop

• −Standard items are sometimes out of stock, two reviewers say

Chillhouse Leipzig City is a head shop in Leipzig at Brühl 10-12, in the central part of the city, and one of the stores in the Chillhouse chain. It is open Monday to Saturday from 11:00 to 19:00. Reviewers describe a huge selection where shoppers can find whatever they are looking for. The staff come in for repeated praise as friendly and helpful, and several customers say they take their time to give thorough advice. Returns are the sore point: two reviewers say the shop made exchanges or refunds very hard, including for an item one of them says was the wrong product.

• +Huge selection, according to reviewers
• +Friendly staff who take time to give thorough advice

• −Two reviewers say returns and refunds were very hard to get

Chillhouse Leipzig Lindenau is a head shop in Leipzig at Lindenauer Markt 3 and one of the stores in the Chillhouse chain. It opens Monday to Friday from 11:00 to 19:00 and on Saturday from 11:00 to 18:00. Reviewers describe a large range of smoking accessories, with everything from pipes to shisha on hand, and a nice choice of bongs. Many praise friendly staff who give quick, uncomplicated advice and talk to customers as equals. The complaints are about service: two shoppers say an exchange was refused or a complaint was brushed off with company policy, and two others describe poor advice, including a salesperson steering a customer away from the product they wanted.

• +Large range of smoking accessories, from pipes to shisha
• +Friendly staff who give quick, uncomplicated advice

• −Two shoppers report refused exchanges or complaints brushed off
• −Some reviewers describe poor or pushy advice

Chillhouse Leipzig Connewitz is a head shop in Leipzig at Bornaische Str. 3b and one of the stores in the Chillhouse chain. It is open Monday to Saturday from 11:30 to 19:30. Reviewers return again and again to the advice, describing friendly, competent staff who will spend real time with a customer, in one case more than an hour on vape questions. Shoppers also praise the quality of the goods. Opinions on the range are cooler, with two reviewers calling it limited or merely reasonable.

• +Friendly staff known for thorough, competent advice
• +Reviewers praise the quality of the goods

• −Two reviewers find the product range limited

Chillhouse Zwickau is a head shop in Zwickau at Magazinstraße 1a and one of the stores in the Chillhouse chain. It is open Monday to Friday from 11:00 to 19:00 and on Saturday from 10:30 to 18:00. Reviewers mention bongs and papers on the shelves, and several find the range fine for the size of the shop while wishing it were a little broader. Opinions on the staff split sharply. Many customers praise friendly, helpful advice, while others describe sellers as arrogant or disrespectful toward customers.

• +Many reviewers praise friendly, helpful advice

• −Several reviewers describe arrogant or disrespectful staff
• −Range could be broader, according to two reviewers