Refund / Return Policy

Eligibility for Refunds

Refunds may be considered in the following situations:

• The wrong item was shipped.
• The item arrived damaged.
• The order was canceled before fulfillment.
• The package was returned to us by the carrier and is eligible for review.
• Another fulfillment issue is confirmed by our customer service team.

Refund Review Window

To request a refund review, contact us within 7 days of delivery or expected delivery. For damaged or incorrect orders, contact us within 48 hours of delivery.

Non-Refundable Items

For health, safety, compliance, and product-integrity reasons, we generally do not accept returns or refunds for:

• Opened or used products.
• Products damaged after delivery.
• Products refused because of local restrictions.
• Orders placed with incorrect shipping information.
• Products purchased in violation of our Terms and Conditions.
• Sale, clearance, or promotional items, unless a refund is required by law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, contact us promptly.

Please include your order number, a description of the issue, photos of the product and packaging, and a photo of the shipping label where available.

We will review the issue and determine whether a replacement, store credit, refund, or another appropriate resolution is available.

Order Cancellations

Orders may be canceled only before they are processed or shipped. Once an order has been fulfilled or handed to a carrier, cancellation may no longer be possible.

Refund Processing

If a refund is approved, it will be issued to the original payment method where possible. Processing times vary by bank or payment provider.

Shipping fees are generally non-refundable unless the refund is due to an error by ShrooMap.

Third-Party Purchases

ShrooMap publishes informational listings, reviews, comparisons, and affiliate links to independent companies. We do not control the refund, replacement, cancellation, or return decisions of third-party sellers.

For purchases made on another website, contact that seller directly and review its current refund or return policy.

Compliance Refusals

We reserve the right to cancel or refuse any order if we determine that the product cannot be sold or shipped to the destination address. If an order is canceled before shipment for compliance reasons, a refund may be issued.

Contact Us

For refund, return, replacement, cancellation, or order issue questions, please contact ShrooMap customer service.

• Legal entity: Real Tested Inc
• Website: shroomap.com
• Email: [email protected]
• Phone: (833) 365-5250
• DBA / Fulfillment Address: 1209 N. Orange St., Wilmington, DE 19801 USA